Privacy Policy

Last updated: 13 November 2026

This policy explains how eDesigno ("we", "us") handles personal data. The data controller is [LEGAL ENTITY NAME], [REGISTERED ADDRESS]. Contact: sales@edesigno.com.

What we collect

• Audit and contact forms: your name (optional), work email, store website, your message, and whether you opted in to tips.
• Technical data: your approximate country and a one-way, salted hash of your IP address. We use these for abuse prevention and rate limiting. We do not store your raw IP address.
• Public business information: when we research stores, we use information businesses publish themselves, such as website content and published business contact details.

Why we use it (and legal basis)

• To run the audit you requested and email you the results. Basis: taking steps at your request / contract.
• To reply to your enquiry and discuss our services. Basis: legitimate interests.
• To send occasional tips, only if you ticked the box. Basis: consent, which you can withdraw at any time.
• To contact businesses about services relevant to them, using published business contact details. Basis: legitimate interests. Every message includes an easy opt-out, which we honour permanently.
• To prevent abuse of our website. Basis: legitimate interests.

Who processes it

We use Cloudflare (website hosting, database, bot protection via Turnstile, email routing), our email provider, and AI model providers (such as Anthropic and OpenAI) to analyse public store data and draft content. We don't sell personal data. Some providers may process data outside your country under appropriate safeguards (such as Standard Contractual Clauses).

Client store data

When we work for a client, their customers' data stays in the client's own systems (store platform, email tool, helpdesk). We access it only as needed for the agreed work, under the client's instructions, and we don't copy it into our own records.

How long we keep it

Enquiries and audit requests: up to 24 months after our last contact, unless you become a client. Opt-out records are kept indefinitely so we never contact you again.

Your rights

Depending on where you live (for example under GDPR, UK GDPR or CCPA), you can ask to access, correct, delete or export your data, object to processing, or withdraw consent. Email sales@edesigno.com and we'll respond within 30 days. You can also complain to your local data protection authority.

Cookies

We don't use advertising or tracking cookies. Cloudflare Turnstile may set strictly necessary cookies or use similar technology to protect our forms from bots.