Terms of Service

Last updated: 13 November 2026

These terms cover your use of edesigno.com and any services you buy from eDesigno, operated by [LEGAL ENTITY NAME], [REGISTERED ADDRESS]. A signed proposal for your project takes priority over these terms where the two differ.

Using the website

• The free AI Readiness Audit only reads your store's public pages. Run it only on stores you own or are authorised to represent.
• Automatic audit scores are an estimate from public data, not professional advice. A person reviews the full report we email you.
• Don't misuse the site, for example by scraping it, overloading it or getting around its rate limits.

Services and approval

• Each project is described in a written proposal with the deliverables, price and timeline.
• AI agents do much of the work and a person reviews every deliverable. Nothing goes live on your store until you approve it.
• You give us staff or collaborator access only. You can remove it at any time.

Payment

• One-time projects: 50% when you sign, 50% on delivery.
• Monthly plans: billed monthly in advance, with a 3-month minimum and then 30 days' notice to cancel.
• Fees for third-party tools you use, such as your helpdesk's AI charges, are paid by you directly to that vendor.
• Starter and Pilot projects: if you don't approve the deliverables after two rounds of changes, we refund what you paid for that project.

Results

We don't guarantee rankings in ChatGPT, Google or any other assistant or search engine, or any level of sales. AI answers change from one run to the next. We report real numbers from your own analytics.

Ownership and confidentiality

• Once paid for, the deliverables we create for you (copy, product data, flows, theme changes) belong to you.
• We keep your business information confidential and use it only to deliver the work. Your customers' personal data stays in your own systems; see our privacy policy. A data processing agreement is available on request.

Liability

To the extent the law allows, our total liability for any claim is limited to the fees you paid us in the three months before the claim. We aren't liable for indirect losses such as lost profits. Nothing in these terms limits liability that can't be limited by law.

Governing law

These terms are governed by the laws of [COUNTRY / STATE]. Questions: sales@edesigno.com.